Privacy policy

Privacy Policy

Last updated: October 17, 2026

This Privacy Policy describes how Seoulmate, operated by Heritage Partners, Inc. (“Seoulmate,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from seoulmateshop.com (the “Site”), sign up for our emails or text messages, visit us at a farmers market, or otherwise communicate with us (collectively, the “Services”).

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on the Site and update the “Last updated” date.

Information We Collect

Information you provide to us:

  • Contact details, such as your name, email address, phone number, and shipping and billing address.
  • Order information, such as items purchased, payment confirmation, and order history.
  • Account information, such as your username and password.
  • Sign-up information, such as your name, email, mobile number, and the market location where you signed up.
  • Customer support information you choose to include when you contact us.

Information collected automatically:
We use cookies, pixels, and similar technologies to collect information about how you use the Site, such as device and browser information, IP address, pages viewed, and items added to your cart.

Information from service providers:
We receive information from companies that help us run our business, such as Shopify (our e-commerce platform), Square (our in-person payment processor), and Klaviyo (our email and text messaging platform). Payment processors collect payment information to complete your purchase; we do not store full card numbers.

How We Use Your Information

  • To process and ship your orders, handle returns and replacements, and send order updates.
  • To send marketing emails and, if you opt in, marketing text messages about products, offers, and where to find us.
  • To provide customer support.
  • To improve the Site and our products.
  • To prevent fraud and comply with legal obligations.

Text Message (SMS) Communications
If you opt in to receive text messages from Seoulmate, we will send recurring marketing and informational messages, such as offers, market updates, and order notifications, to the mobile number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. You may also contact us at help@seoulmateshop.com.

We do not sell, rent, or share your mobile phone number or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers who help us deliver messages, such as our messaging platform, solely to provide the service. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Disclose Your Information
We share personal information only with service providers that perform services on our behalf, such as e-commerce hosting, payment processing, shipping, email and text message delivery, analytics, and customer support. These providers may use your information only to provide services to us. We may also disclose information to comply with the law, respond to legal requests, protect our rights, or in connection with a merger, sale, or other business transaction.

We do not sell your personal information.

Cookies
We use cookies to run the Site, remember your preferences, and understand how visitors use the Site. You can set your browser to block or delete cookies, but some parts of the Site may not work properly as a result. For more on cookies used by Shopify, see https://www.shopify.com/legal/cookies.

Children’s Data
The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Security and Retention
We use reasonable measures to protect your information, but no method of transmission or storage is completely secure. We keep personal information for as long as needed to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to withdraw consent. You can unsubscribe from marketing emails at any time using the link in any email, and from text messages by replying STOP. To make any other request, contact us using the details below. We will not discriminate against you for exercising your rights.

Contact
If you have questions about this Privacy Policy or would like to exercise your rights, contact us at:

Seoulmate (Heritage Partners, Inc.)
1499 Regal Row, Dallas, TX 75247
help@seoulmateshop.com