Shipping Policy

SeoulMates Shipping Policy

Thank you for shopping with SeoulMates. We take great care in preparing and shipping your order to ensure it arrives fresh and in excellent condition.

Shipping Schedule

To maintain product quality, all orders are shipped between Monday and Wednesday each week.

Orders received after Wednesday may be held and shipped the following Monday. This schedule helps prevent packages from being delayed in transit over the weekend.

Processing Time

Orders are typically processed within 1–3 business days before shipment. During peak periods, processing times may be slightly longer.

Shipping Methods & Delivery Times

Once shipped, orders generally arrive within 1–5 business days depending on the destination and carrier service selected.

Delivery times are estimates and are not guaranteed.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Destinations

We currently ship within the United States.

Delays & Carrier Issues

SeoulMates is not responsible for shipping delays caused by weather, carrier disruptions, incorrect shipping information, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.

Contact Us

For shipping questions, please contact us at:

Email: team@seoulmateshop.com

Thank you for choosing SeoulMates.